Our
Commitment to Customers at 1stPhoneCard.com
At 1stphonecard.com, 100% satisfaction is our ultimate goal. We
understand that phone cards are an important item because they help
us stay in touch with our family and friends no matter where we
are in the world. While we cannot see each other face-to-face very
often, we can still hear the sound of their voice as well as the
emotions in the words which just cannot be felt through e-mail.
That is why 1stphonecard.com is always fighting for our customers.
You are our family, and we do our best to help you stay in touch
with yours. Thus, each member of our staff believes in our commitment
to our customers:
- QUALITY
What good is a phone card if you cannot hear the other party, or
they can’t hear you? No one wants to spend money on a phone
card that constantly has poor connections and terrible sound quality.
That is why 1stphonecard.com is constantly searching for high quality
carriers to supply phone cards. A crystal clear telephone conversation
is what we want for all our customers. Thus, we are always trying
to improve the quality of our phone cards. While many of our cards
have excellent quality, we are not satisfied until we have reached
perfection!
- PRICE
Unfortunately, calling long distance is not cheap. If it were, there
would be no need for phone cards. Because we care about our customers
so much, 1stphonecard.com always passes savings on to our customers.
When we negotiate new rates with our phone card suppliers, we are
always fighting for lower prices so when we get them, we can immediately
pass them on to our customers. We know how tough it is on people
to stay in touch, and we do NOT believe that we should take every
penny we can just so our customers can stay in touch with family
and friends. We understand what it is like to be separated from
those we care about. Thus, we always want to give our customers
affordable rates so that they can also spend money on other necessities
of life.
- INFORMATION
Ever since we started in this business, 1stphonecard.com has been
dedicated to providing information to our customers. We always provide
the facts about surcharges, connections fees, taxes, different rates,
etc. about our phone cards. We want our customers to make the most
informed choice that they can. Furthermore, we are available via
e-mail (service@1stphonecard.com)
or by telephone (1-800-861-0530) to answer any phone card questions
our customers might have. We want you to be happy with your phone
card purchase, and you can only do that if you have the information
to make the best choice.
- CUSTOMER SERVICE
When there is a problem, this means that we cannot contact our loved
ones in a timely manner. We understand how infuriating this can
be. That is why 1stphonecard.com strives for quick turnaround time
for our customers. When there is a problem, we try to solve it as
quickly as we can. In fact, we are always willing to fight for our
customers. Rather than have you deal with the hassles of talking
with the service carrier, we do it for you. Your time is precious,
and we respect that. That is why we shoulder more of the burden
so you do not have to spend your time doing so. We understand how
difficult it can be to wait, but we appreciate our customer’s
patience in dealing with these matters. Always remember that YOU
are our #1 priority!
- FEEDBACK
We cannot be a premier phone card retailer without your help. Our
customers play an important role to us. We always welcome customer
feedback (good or bad) so we know how we can know how to improve
1stphonecard.com for everyone. Remember, 1stphonecard.com would
not be a premier phone card retailer it is today without your help
and input!
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